When do the issues come out?
Spring issue: March 10th
Summer issue: June 10th
Autumn issue: Sept 10th
Winter issue: Dec 10th
It can take up to 4-6 weeks to reach destinations throughout the US, though it’s usually less time than that. For Canadian subscriptions, it can take up to 6-8 weeks to receive your issue, and 8-10 weeks in other parts of the world. If the relevant time has passed and you still haven’t gotten your issue, let us know here.
Digital issues are available in your PLY account on the 1st of March, June, Sept, and Dec.
When will my subscription start?
It depends on when you subscribed. Subscriptions (and resubscriptions) always start with the next issue due to be sent to the printer. The subscription page will reflect this, letting you know which issue you are starting with and when it will ship.
If you missed that, take a look at your receipt it will tell you which issue your sub starts with (#12, #13, #14…).
Failing all of that, if you subscribed between the following dates:
Dec 1 – Feb 23: you’ll start with the Spring issue
Mar 1 – May 23: you’ll start with the Summer issue
June 1 – Aug 23: you’ll start with the Autumn issue
Sept 1 – Nov 23: you’ll start with the Winter issue
How long does it take to ship PLY?
We mail subscription issues on these dates:
March 10, June 10, Sept 10, Dec 10.
Shipping can take up to:
4-6 weeks for delivery inside the USA
6-8 weeks for delivery in Canada
8-10 weeks for delivery in all the other places in the world
If you are beyond those dates and still missing your subscription issue of PLY, please let us know!
Shop Orders (back issues, books, T-shirts)
We ship orders every 4 days so your order should get to you:
3-7 days in the USA
10-14 days outside the USA
If you are beyond those dates and still missing your subscription issue of PLY, please let us know!
I’m signed up for auto-renew, so why did I get a notice that I need to renew my subscription?
Jacey moved us to new subscription management software, and while it is a big upgrade in many ways, it does not have an auto-renew feature. We have told the company how important this is to PLY subscribers, so we are hoping they will add it in the future. But for now, the easiest way to renew is to log in to your account on our website, plymagazine.com. Once you are logged in, it’s only a few easy clicks to get your renewal set up!
Can I just resubscribe anytime and you‘ll make sure it’s right?
Yes! If you resubscribe before your current subscription is up, your new issues will be added to your subscription! If you want to double-check that everything went through according to plan, send us an email: firstname.lastname@example.org and we can look it up for you!
How can I tell when my subscription is due to be renewed?
Printed above your name on the mailing label on each issue in your subscription is the issue your subscription ends with. If it’s your last issue, it will say something like “This is your last issue! Resubscribe by (date)”. We also send e-mail reminders. You can also use the code on your magazine label to log on to our website and check your subscription.
I renewed my subscription but I think I missed an issue, what do I do?
The easiest way to remedy this is to go to the page of the issue you missed and order it as a single issue. As much as we’d like to just pack one up and send it to you and manually adjust your subscription, the weight of the issue makes single issues much more expensive to ship than subscription issues (see the next question for why this is).
Can I purchase a subscription to PLY as a gift?
Absolutely! And aren’t you just the best friend/relative/Secret Santa ever?!?
When you go to our webpage and click to subscribe, you’ll see a box at check-out that says “I’m giving this as a gift!” Check that box, and then fill in your information for the billing portion and the recipient’s information for the shipping portion and you’re all set. There’s even a place to let your recipient know they’re getting a gift and from who!
I want to subscribe on behalf of my guild, how do I do that?
We’d love to have your guild subscribe to PLY! Simply subscribe as if it’s a regular person, but enter the name of the guild as the “first name” and the word Guild as the “last name” in the subscription form.
I want to subscribe but I don’t want to pay by credit card/PayPal. What do I do?
We will happily take your check! Simply make it out for the appropriate amount (a 1-year subscription is $36 in the US, $46 in Canada and $64 everywhere else) and include a note with your name and address information. Then mail it to:
PLY Magazine, PO Box 3329, Kansas City, KS 66103
How can I get one of the issues you’re sold out of?
Sorry, PLY readers are voracious and we didn’t know that at first. We sold out of issue #1 within a month and had to reprint twice and now we’re out again! We’ll try and print lots and lots of extra copies of each issue but sometimes we do run out. When we do reprints, we’ll announce it high and low!
You can get EVERY issue of PLY in digital format, if you prefer! Visit our past issues page to find them all. We’ll never run out of those copies!
Why is a single issue so much more than one included in a subscription?
Our magazine is heavy! It weighs over 13 ounces and because of that, issues shipped from our post office have to go priority flat rate. However, if it’s shipped from our printer (as subscription issues are) we can utilize our “periodical postage” status and it’s much (much) cheaper.
How come shipping is so expensive on back issues?
Our magazine is heavy! It weighs over 13 ounces and because of that, issues shipped from the post office have to go priority flat rate. However, if it’s shipped from our printer (as subscription issues are) we can utilize our “periodical postage” status and it’s much (much) cheaper. It’s a good reason to subscribe!
How come international subscriptions are so darned expensive?
They really are, aren’t they? I wish it wasn’t the case, but it costs us $16 to mail one issue of PLY to ANYWHERE other than the US and Canada. Anywhere! So if you multiply that by 4 (the number of issues included in a subscription) it’s $56! Our subscription price for those locations is $64, only $8 more than it costs to ship. If you divide that by the 4 issues, we only get $2.00 above shipping for each issue which, I’m sad to say, doesn’t even cover the cost of the printing. We decided to take a loss on it because it’s really important to PLY to have international readers and contributors. So you see, while it is expensive, it’s really as cheap as we can make it. We hope you’ll still subscribe.
We’re happy to now be able to offer digital subscriptions as well as print, so if you prefer to get your issues that way, you can save on the cost of international shipping! Visit our subscription page for the option to subscribe in print or digital (or both!).
I just moved, will my magazine get to me?
Maybe…? Probably, but maybe not. They will for sure if you you let us know. Do that by logging in and changing your address or e-mailing us to do it! Please don’t rely on the Post Office to forward your PLY Magazine; they aren’t required to forward periodicals (though they sometimes do), and resending costs some bucks!
The magazine shipped and I haven’t gotten mine yet, what can I do?
I’d like to tell you that each subscriber gets his/her issue within a week of shipment, but it’s just not true. Whether it’s the USPS, our own periodical postage status (which makes it cheaper to ship but also slower to arrive), or because there are a lot of mail carriers who are secretly spinners, it sometimes takes weeks! That’s right, we mail all the copies on the same day and we hear of them arriving around the US up to 6 weeks later! And don’t even get me started on Canada. The guards there must LOVE spinning because it sometimes takes 8 weeks to get to our Canadian readers. I wish there was something I could do to make it all go faster, but there isn’t. If you’re in the US and your issue is more than 6 weeks late, please contact us. Same for if you’re out of the US and it’s more than 8 weeks late.
If it’s been more than
4-6 weeks in the USA
6-8 weeks in Canada
8-10 weeks everywhere else
please let us know here. We’ll set you up with another copy!
Can you make my mail carrier stop folding my PLY Magazine?
I wish we could but we really can’t. The best option is to ask your personal carrier to not fold it – knitting her/him a hat might help.
Should I advertise in PLY?
Yes! Really, you totally should. We only have 12-15% advertising and as such, our ads get noticed! It’s easy too. To find out more information please visit our advertising page. We would love to help you spread the word about your business!
How do I get my fiber/tool/item in PLY?
You just have to send it to us and we’ll keep it in the PLY studio. If it’s perfect for a shoot, we’ll use it and credit you/your shop on the Independent Spinner page. Make sure you send us your shop info! For more info, visit our submit products for review page.
Can I carry PLY in my shop/LYS?
Yes you can! Email us and we’ll get you started!
I have a great idea for a future issue of PLY! Where do I send it?
That’s great! One of our core beliefs here at PLY is that every spinner has something to contribute to the greater conversation. As such, we welcome contributions from all spinners.
If you’d like to contribute an article, design, or project to a future issue of PLY, keep an eye on our Mood Board to see where your idea might fit in with a future issue’s theme. Then send your proposal to email@example.com, being sure to read through our Submission Guidelines first.
If you’ve got an idea for a theme for a future issue, e-mail us at firstname.lastname@example.org. We can’t promise to use every idea (there are so many great ones!), but we will put your idea in our file and keep it in mind!
I want to write a book for you. What should I do?
We are publishing books now; pretty exciting, right? We have a whole page about it, with it’s own special FAQ. Head over to PLY Magazine Book FAQs to check it out!
I’d like to submit a tip for the Tip Jar, how do I do that?
Tip jar questions are posted on the tip jar page here on the site. When you do leave a tip, make sure you leave your first name, last initial, and your city/state/country.
I love PLY. What can I do to help?
Of course, we also accept letters, e-mails, size 8.5 handknit socks (because we don’t have time to knit any more and our feet are cold), and home-baked cookies!
Who does all the illustrations in PLY?
Unless it says otherwise, all of PLY’s art work is done by our own illustrator, Kayanna Nelson.
I’d like to send you some home-baked cookies, where should I send them?
PO Box 3329
Kansas City, KS
What is your stance on Black Lives Matter and LBQTIA?
PLY and every person that works for PLY supports (and believes) Black Lives Matter and LBQTIA. When you purchase and read this magazine, you can be sure that you’re supporting a company that is working to make the planet a better place.
FAQs didn’t answer your questions?
Please send us an email through our contact form.